Capgemini Invent is the consulting arm of the Capgemini Group. It employs no less than 1,300 consultants in France and 7,000 internationally, specializing in management consulting, strategy consulting and business transformation.
Following an internal study, the conclusion was clear. A solution had to be found to change the assignment process, which lacked transparency and fluidity. The main objective was simple: to allow each employee to become a player in his or her own assignment thanks to better visibility of upcoming assignments.
Capgemini Invent came knocking at Napta's door with two objectives to achieve. The first was to sustainably transform the processes, with a view to simpler management of assignment. The second was to provide more transparency, for a more intuitive assignment .
No less than 4 challenges were put on the table. We had to find innovative solutions that could be implemented quickly. The most challenging? To create new processes that would not disrupt the work habits of the 3,000 consultants around the world, but would make their lives easier.
These four challenges were significant and had to meet two objectives: to be more efficient and more engaging. Indeed, the assignment process in place was not sufficiently optimized and was wasting precious time for operations managers. A solution had to be found to reduce the time spent on assignment by identifying the availability and skills of employees more quickly. In addition, the consultants did not have a clear vision of their assignment and their projects. It was therefore necessary to make assignment more transparent and allow all stakeholders to invest in the exercise, thus increasing employee satisfaction.
In order to reduce the time spent at assignment, the Napta and Capgemini Invent teams have built an efficient workflow at assignment . No more wasted time, just productivity! This new work habit allows all project stakeholders to be involved. The result: greater transparency, with employees who are committed and have the opportunity to intervene.
Everyone had a say in improving the processes. The new software from assignment is the result of the thinking of all the stakeholders in the project, with :
Managers play a key role in assignment. Equipped with the Napta software, they have in particular :
With even more transparency, managers can more easily find the right person for each project.
There are over 1,300 of them at Capgemini Invent! A grouped solution had to be found. The Napta software allows everyone at the same time :
Like is not only for social networks!
Pillar role in assignment : the managers assignment. In order not to overwhelm them with too much information, the solution was to :
Once the deployment was completed, it didn't take long for the results to be felt.
The new platform has allowed everyone to focus their energy and time on a clear, fluid and standardized process at assignment . Everyone works together on the same tool, without having to send an email to the project manager, then to the HR director, before contacting the employee...
By gaining transparency, employees are also more involved! 80% of them log on each month to click on projects that interest them. They have gained autonomy, are aware of opportunities and work on projects that interest them. They are motivated and Capgemini Invent teams save time in the selection process.
Availability is displayed in real time: we know who is available on Thursday and not on Tuesday, upcoming vacations, ongoing projects... Looking for the rare pearl is simpler and faster. And in case of doubt between several profiles, the employees' aspirations are taken into account!
The new assignment process implemented with Napta is a source of satisfaction for all. Consultants can see potential future assignments and "apply" for them, project managers receive faster and more qualitative proposals for their projects and operations managers save time in processing resource requests.
The Capgemini Invent and Napta teams deployed the software in just 4 weeks. A rapid solution that has improved employee performance and accelerated decision-making in project management.
It is no longer just the managers assignment who decide, but all the stakeholders in the project. Like has made it possible to take into account the aspirations of the employees and to find the right person for each project.
The icing on the cake: the assignment process at Capgemini Invent is more intelligent, leading to greater reactivity and insight into the needs of each project.
