TOP 5 metrics to follow for a successful assignment

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A powerful software of assignment is good. A high-performance software from assignment that serves your profitability is better! You think that the management of assignment has no more secret for you? Discover the 5 metrics (or the 5 KPI) recommended by Napta for a successful assignment . 

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The supervision rate of managers on a mission

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This data is used to analyze whether the distribution of expertise levels on an assignment is balanced. In short, the objective is to avoid that juniors are left to their own devices on a project and that there is a relationship between juniors and managers. This distribution favors peer-to-peer learning and the successful completion of assignments.

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The lead time to assignment

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This indicator measures the time elapsed between a resource request issued on the assignment software by a manager and the actual assignment (or the proposal) decided by the manager assignment. The longer the time between the issuance of a resource request and the proposal, the lower your chances of proposing a coherent solution to your client. Tracking and reducing the lead time to assignment allows you to be more reactive in proposing a team or a profile and conditions the success rate of mission gains!

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For example 

At Theodo, the assignment rate of the teams is rarely less than 100%. However, the lead time to assignment was still too high, preventing them from responding quickly to their customers' requests. The assignment managers turned to Napta to help them reduce this time. After the implementation of a perfectly optimized process and supported by a solution dedicated to assignment, their lead time to assignment was divided by three!

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The time between the request of the resource and the beginning of the mission

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Are you tired of staffing your employees at the last minute? Then it is essential to put in place rules of assignment to increase the time between a request of assignment and the beginning of a mission. This is a pedagogical task to be carried out with your managers, but an important one if you want to avoid overloading a collaborator and making mistakes at assignment that could have been avoided with a little anticipation. Our advice: start pre-booking resources on commercial opportunities through your assignment tool even if the projects are not yet signed. 

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For example

At Capgemini Invent, the rule is clear: requests must be made no later than 48 hours before the start of the assignment. Failure to do so will result in assignment requests not being fulfilled, which can embarrass managers and project leaders in front of the client.

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The completion rate of a project team

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This indicator represents the gap between the quantity of JHs requested on a project and the quantity that could be allocated by the staffers. A team that is not 100% complete does not have the best chance to succeed in its mission. A low completion rate may mean that you don't have enough internal resources to meet all your clients' needs, or that the staffers don't have enough leeway to respond as accurately as possible. A tool from assignment allows you to anticipate resource needs and therefore ensure that actions are taken to avoid this situation.

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The complexity index of a mission 

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This metric is interesting to implement to ensure that the profiles you position on an assignment have the right level of expertise to carry it out. To determine the complexity index of an assignment, you need to be able to cross-reference the level of requirement of your client with the difficulty of the expected deliverables. In this way, you can ensure that your client is satisfied with the stakes involved and that your employees have the right level of expertise for the job. 

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For example

At Engie and Société Générale, this metric will also be used to evaluate the performance of the project team at the end of the project. This also puts the results obtained into perspective and allows for adjustments to be made if necessary.

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TO REMEMBER

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Beprecise about the way you are going to build your teams and remember to take into account all these parameters: availability, skills, TJM, CJM, development wishes, margin, type of missions... The objective: to build the most efficient teams, for you, your clients and your collaborators.