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How do you set your resource management objectives?
Resource management

How do you set your resource management objectives?

Estelle Barthés
Content manager
November 23, 2023
6 min

As with any optimization or change to the way your IT services companies or your consulting firm operates, the launch of a resource management project needs to be thought through in advance, particularly in terms of objectives. This is all the more important as resource management determines the success of projects, and therefore the very survival of the company. 

As you can imagine, "increase the number of customers" or "reduce lead times" are not real objectives, because they are too vague. Napta shows you how to define resource management objectives that are precise, realistic and measurable. We then look at how to ensure their success, in particular by using a resource management tool. 

How do you define Resource Management objectives?

Let's start with a few basics. The most common acronym that comes to mind when we talk about goal-setting is SMART.

These 5 letters give us the 5 criteria that your assignment objectivemust meet. It must be :

  1. Specific (Specific) = The objective must be clear and precise. It must not be confusing or vague. It must answer the questions: What? Who? Where? How? Why?
  2. Measurable (The objective must be quantifiable and/or qualifiable. This means that you should be able to measure or evaluate the achievement of, or progress towards, the objective. This is generally where your assignment software's reporting and steering functions come into play.
  3. Achievable (The objective must be realistic and achievable given the resources and time available. This avoids setting over-ambitious or unattainable goals. 
  4. Relevant (Relevant) = The objective must be relevant and aligned with the needs or challenges of the situation or company. There's no point in pursuing an objective that has no meaning or added value.
  5. Time-bound (Time-bound) = The objective must have a clear deadline for completion, creating a sense of urgency and prioritization.

This method ensures that you define precise and realistic objectives. For example: 

  • "Improve customer satisfaction" becomes "Increase customer satisfaction score from 90 to 95% by the end of the year through continuous customer service training".
  • "Expand our customer base" becomes "Acquire 5 new customers in the healthcare sector by the end of the quarter by developing a targeted marketing strategy and dedicating a sales team to this segment". 

But beyond this framework , which is certainly very useful in ensuring that you define real objectives, these must be aligned with your firm's strategic orientations . For example, if you want to diversify into new technological fields, an objective such as "develop the artificial intelligenceskills of 40% of current consultants within 18 months" is relevant. 

The very first step we recommend is to clearly define your company's general objectives and needs, in order to draw up a pool of general objectives. You can then use the SMART method, as described above, to refine these overall objectives into specific, achievable goals. 

And what do these principles mean when applied to resource management ?

What are your Resource Management objectives?

Optimizing skills and talents

In the ultra-competitive environment of IT services companies and consulting firms, skills must be constantly honed

A goal might therefore be to "implement a quarterly training program for 90% of consultants, to broaden the skills available for IT projects within a year." This not only ensures skills development, but also fosters a culture of continuous learning within your firm.

Another objective might be talent alignment: "Achieve 95% match between consultant skills and project requirements by next half-year", which implies a dynamic skills assessment process.

These 2 objectives find their extension in certain functionalities of resource management tools, starting with the possibility of building a skills map.

Operational efficiency

Let's move on to objectives linked to operational efficiency as such. 

An example of a viable objective for an IT services company might be to "reduce project lead times assignment by 30% over the next 6 months by optimizing resource selection and allocation processes." Here we clearly find elements of our SMART framework, as this objective is clearly specific, time-limited and measurable . As to whether it's achievable, that's up to you to determine, based both on internal resources and on your track record in achieving this kind of objective.

Even deeper into the theme of assignmenttheme, reducing the non-productive time of consultants is a real imperative for any IT services companies. The consulting firm can then determine that it is necessary "to increase the TACE (Rate of Activity Excluded Leave) by 15% over the next three months thanks to a software program for managing and assigning consultants".

Customer satisfaction

Every company depends on its customers, but this is even truer in the highly competitive environment of IT services companies. Maximizing customer satisfaction is therefore an imperative. 

An example might be "improving customer satisfaction by 20% in 12 months by assigning consultants with a skills-project match of over 90%." Here again, your assignment tool should be your best ally, enabling you to find the best match between skills, availability and interests on the one hand, and customer projects on the other.

Things to remember

Define objectives for your resource management is not simply a matter of saying "more customers" or "less non-productive time". 

It's precisely to avoid this pitfall, which is much more common than it seems, that we suggest you use the SMART method as much as possible: Specific, Measurable, Attainable, Relevant and Time-bound. 

This framework applied to your IT services companies thus transforms wishful thinking such as "expand customer base" into a goal more akin to "acquire 5 new AI customers by the end of the year".

Precisely defining these objectives will then enable you to determine the right resource management tool to track and achieve them.

See you soon at Napta !

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