We're not offending anyone by saying that time is the central resource of every service company, yours included. In view of all the time you need to carry out customer assignments, the time you have left over to optimize your company's operations should logically be used with care.
So, when it comes to choosing which in-house tasks to invest your team's bandwidth in, one sure criterion for deciding between these tasks is their impact on your firm's ROI.
And in this game, resource management is often, if not always, in a good position, and rightly so.
Find out why with the top 5 reasons why IT services companies or consulting firms should implement a true resource management process.
Optimal organization of your project teams is a sine qua non for the success of your customer assignments, and that's putting it mildly.
Without a well-oiled and carefully thought-out resource managementprocess , organizing the allocation of your consultants, your technological resources and your budget without running the risk of uncontrolled slippage or widespread confusion would be no mean feat.
Perhaps the most important reason to think seriously about implementing a resource management system is that resource management is at the very heart of your service business.
And since resource allocation is a crucial, time-consuming and complex task, given the number of criteria involved , a dedicated software program from assignment could be of great help.
Customer satisfaction in the service world can be summed up in 2 components:
And that's what resource management is all about.
Following an optimal allocation of resources, customers notice a clear difference. They are served by teams calibrated to their needs, responding precisely to their expectations. IT services companies can see this in the actionable reporting.
Just think of a consulting firm that has recruited new talent thanks to its ability to anticipate customer needs. This has enabled it to drastically reduce its project delivery times. This kind of performance doesn't just translate into operational efficiency. It also generates greater customer confidence.
This trust, combined with on-time delivery, is the cornerstone of customer loyalty, an invaluable asset in the competitive competitive consulting IT services companies and consulting sector.
Between the stage of allocating your firm's resources to assignments and the stage of satisfying your customers lies the building of an ad hoc project team.
This step can only be carried out once you've carried out a complete inventory of available skills. You must therefore map skillswhether they're internal, your consultants, or external.
It's only after you've done this, with the help of your assignment, operations or human resources manager, that you'll be able to identify both the in-house consultants you need to upgrade your skills to fill identified gaps , and the new recruits you'll need.
All the elements described above, designed to support the progress of your project teams, are an integral part of a resource management approach.
This work of identifying, positioning and developing skills is also designed to help you avoid a common pitfall: positioning the wrong person for the wrong job.
It's a costly mistake to assign a consultant to a project that doesn't correspond to his or her specialty. Costly in terms of operating margin, as the consultant takes longer to deliver the expected results. But it's also costly in terms of team motivation. The result: a higher risk of turnover.
As you implement your resource management approach, you'll soon realize that you need to collect data that goes beyond the days your consultants are absent or present.
Expectations and objectives of operational management, IT, human resources and general management. All this data needs to be cross-referenced to help you decide how to allocate resources to meet needs that are not always aligned.
In a way, this approach to resource management will force you to gather all the data and, in so doing, align the various stakeholders in your organization around the central subject of assignment.
And here again, the use ofa resource management tool capable of centralizing all your data makes perfect sense.
And since we're already on the subject of data, let's stick to it. We've already talked about it in one of our content dedicated to dataresource management is a matter of arbitration, and there can be no informed arbitration without comprehensive data collection, analysis and conclusions.
Implementing a resource management process will inevitably lead to the creation of a dashboard designed to keep track of these resources.
KPIs and dashboards from assignment KPIs and dashboards provide you with a clear vision of the current state of your resources, making it easier to take immediate decisions and anticipate future needs.
Our conviction at Napta is that your added value, as a consulting firm or IT services companies, lies not in building these reporting tools, but in using them to serve your business and your customers' missions.
Once again, we recommend that you opt for an existing existing resource management platform platform that provides the key indicators you need to optimize your business (team workloads, precise budget monitoring, a clear view of your skills requirements, etc.).
In our opinion, mastering your resource management as aIT services companies or consulting firm is not an option when it comes to building a sustainable, profitable service business. From the profitability of your projects to better strategic decision-making and the development of your consultants' skills, this notion is central.
On the other hand, its day-to-day complexity will require you tobe better equipped than just a spreadsheet or similar tool, and this is an opportunity to professionalize your assignment approach with a dedicated tool.